Privacy and Security
Our services ("Services”) include:
• selling products through an online channel provided by our Site;
• provide membership services;
• provide sponsorship services to its members;
• provide education plans and programs for current and potential members and sponsors;
• direct marketing of products;
We respect your privacy and recognise the importance of protecting the privacy of individuals and their personal information. We will ensure the information you provide to us are managed and disclosed in a secure and confidential manner.
2. Information collected
Personally identifiable information submitted by you
We collect your personal information when you use our Services.
In order to purchase any products, you will be required to provide your name, email address, residential address, telephone number and payment information.
We will also share your personal information with third parties that provide services to us, or products or services directly or indirectly to you, including but not limited to Australia Post, Common Wealth Bank and Ya Beauty Academy leaders. These third parties will collect and store your personal information in accordance with their own privacy policies and procedures.
If you opt to receive marketing communications from us, you will be asked to provide us with various information such as your name, email address and country of residence.
If you wish to participate in any programs we offer as part of our Services, you may also be asked to submit additional information including, but not limited to, your residential address, mobile number, physical characteristics and your health goals. We will only collect sensitive information in circumstances where you consent to the collection, or where it is reasonably necessary for us to do so for your participation in the Program.
When you visit our Site or use our Services, we may collect non-identifying information from you, such as your IP address, interactions with the Site and Services, query information, location, referring URL, browser, operating system, cookie information, usage, data transferred, and Internet Service Provider. Without a subpoena, voluntary compliance on the part of your internet service provider or additional records from a third party, such as your wireless provider, such information along cannot usually be used to identify you.
3. Use of your information
We will not sell nor transfer any personally identifiable information to third parties without your consent. However, you consent to us using your personal information to:
• enhance or improve our users’ experiences.
• provide our Services to you.
• provide direct marketing services to you, including emails or SMS notifications about our Services, and periodic newsletters.
• contact you to provide information on any significant changes.
• process your transactions.
• contact you and to respond to inquiries.
You may choose to opt-out from receiving marketing-related communications at any time by contacting us at email@example.com.
4. Accessing, editing and removing your information
If you have any questions or wish to review, change or delete any of your information submitted, please contact us directly at firstname.lastname@example.org.
Additionally, if you wish to opt out of our data collection practices or would like us to remove any of your information, please contact us at email@example.com.
After you have submitted your request to us, please be aware that we may keep inaccessible copies of your information for a commercially reasonable period of time.
5. Cookies and tracking
Google Analytics and Google Adwords
We also use Google AdWords and remarketing services to display specific advertisements for users that have previously visited our Site when those users visit other websites that have Google Display network implemented. Along with other third-party vendors, including Google, we use first-party cookies (such as Google Analytics cookie) and third-party cookies (such as DoubleClick cookie) to display these advertisements.
When creating remarketing lists, we do not use any sensitive information about our users. As AdWords advertisers, we are restricted from performing the following actions:
i. Running ads that collect Personally Identifiable Information (“PII”) including, but not limited to, email addresses, telephone numbers and credit card numbers.
ii. Creating a remarketing list or ad text that specifically targets users in ways which are “prohibited”.
You can opt out of Google Analytics from display advertising and also customise Google Display ads through the Ads Preferences Manager by visiting www.google.com/settings/ads.
We also utilise social media platforms including Facebook and Twitter. If you intend to “like” or “share” information from our Site via these platforms, we recommend you also review their privacy policies. If you are a member of Facebook or Twitter, such interfaces may allow them to connect your visits to our Site with other personal information.
6. Third-party access to your information
We work with third-party individuals and organisations to assist us in providing our Services to you (including contractors, web hosts and others). During this process, we may delegate our authority to collect, access, use and distribute your information. This may include providing your information to third parties that are located outside of Australia. Where we do so, we ensure that such third parties treat your information with confidentiality and have appropriate data security arrangements.
The following is a non-exhaustive list of third-party individuals and organisations that we may store, share or transfer your information with:
• Stripe Payments
• WP Engine
• Shopify Web Services
7. Disclosure of Personal Information
We may release your information to third parties where we believe that it is proper to do so for legal reasons, such as instances where we believe you have violated any Australian laws or any other country having jurisdiction over us, our Site, Services or our Terms of Service.
Permitted General Situation
We may use or disclose your personal information if a ‘permitted general situation’ (as defined in APP Chapter 6) arises in relation to the use or disclosure of information. Examples of such situation involve preventing a serious threat to health or safety, taking appropriate action for a suspected unlawful activity and/or serious misconduct, and/or locating a missing person.
You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants. We may release your information under situations listed in this paragraph whether it is to individuals or entities and to any state or national authorities, as required by law.
8. Commercial and non-commercial communications
9. Security measures
We take reasonable steps to protect your personal information against unauthorised access, loss, use, modification or disclosure through our technical and/or organisational security measures.
Once the purposes of collection and use of personal information are achieved and hence is no longer required, we will take reasonable steps to remove and/or delete personal information in a secure manner. If any of your information is required for a longer period of time by any applicable law, or you agree to the extended retention of such information, we will securely store and use such information for the intended purposes.
10. Your Australian privacy rights
We are bound by the Privacy Act 1988 (Cth) (“Privacy Act”) and the relevant Australian Privacy Principles (“APPs”). If you have any queries or concerns regarding the information we collect, you may contact us at firstname.lastname@example.org and we will endeavour to respond to you within a reasonable time.
11. Age compliance
We do not collect or process any information for any persons under the age of 18. If you are under 18, please do not submit any information to us without parental consent. If you believe that someone under the age of 18 has submitted information to us without parental consent, please contact us at email@example.com immediately.