Refund & Exchange Policy
Ya Beauty Returns Policy
Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be satisfied with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
If for any reason, you are not satisfied with Ya Beauty products you purchase, you may return them within 30 days from the date of purchase. Ya Beauty will make a full refund of the purchase price subject to:
• to you providing proof of purchase at the time you return the item such as a receipt of payment or online tax invoice;
• the item is returned within the 30 day time frame since original purchase;
• the product packaging is not tampered with, opened, damaged or in a condition other than as originally provide to you at the time of purchase;
• that the product is not used and in its original saleable condition;
• the product is in its original packaging including manuals, pamphlets and all accessories;
Ya Beauty will accept product returns and provide you with an exchange, refund or repair where:
• The product is faulty or is not of acceptable quality, or
• Significantly different to those shown or described to you, or
• The product is not fit for its intended purpose, or
• The product is unsafe, and
• You can present your Ya Beauty receipt, online tax invoice or other adequate proof of purchase.
Ya Beauty may elect to return the product to the manufacturer to determine the nature of the problem. Ya Beauty reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Compensation Plan Awards
Upon return of a product any awards that would otherwise be applied to a Member purchase is not applied or if already awarded, retracted by Ya Beauty.
Damage Via Postage
Even though great care is taken in the postage process, if your item/s arrives damaged, please contact our Customer Service Team to assess the damage and to work out a solution. You may be requested to provide of photograph of your item/s and /or delivery package to aid a speedy resolution.
Returns & Exchange Process
You must first obtain prior approval from Ya Beauty to exercise your return or exchange rights and any failure obtain this approval will result in denial of your claim and return of the product at your expense. Where approved, You must return the product to Ya Beauty Pty Ltd during office hours and any return transport costs (if any) must be paid by you unless the product purchased was defective.